If you have any questions, you can get in touch here.

Payment
I accept payment through PayPal, via your account or with a debit/credit card. Orders purchased with PayPal e-cheques will be posted within seven working days after your payment clears. Prices are listed in Canadian dollars - orders within Canada are subject to HST.

Delivery
All orders are posted from Canada within seven workings days. If you require expedited shipping, tracking or a signature upon delivery, please get in touch before ordering to discuss sufficient postage measures and costs. You will receive a shipping notification once your order is on its way.

Delivery in Canada
Orders are sent as Regular Parcels via Canada Post and include a tracking number. Delivery time will depend on your location and may take up to 10 working days - see here for details.

Live in Toronto and want to pick up your order? Enter code LOCAL at check-out, then contact me to arrange collection.

Delivery to the USA
Orders are sent as Small Packets via US Air and do not include a tracking number. Deliveries take an estimated 10 working days.

International Delivery
Orders are sent as Small Packets via International Air and do not include a tracking number. Deliveries take an estimated 15 working days.

Countries outside of Canada may on occasion charge customs fees that are additional to the original postage cost; these charges are the recipient's responsibility.

Please note that the above delivery times are estimates and, on rare occasion, items can take longer to be delivered. If you haven't received your order within 30 working days, or if your item is damaged in transit, please contact me.

Refunds and Exchanges
All sales are final and items are described to the best of my ability. Refunds and exchanges are unfortunately not available.

Please ensure you provide the correct address when completing your transaction, as mistakes cannot be rectified once your order has been shipped.

My ceramics are made by hand and all subsequent details add to their charm - if you're looking for flawless, polished objects then my pieces might not be what you're looking for. I don't set out to make perfect, smooth objects, but the things I create are carefully crafted and considered.